Returns

We want you to be satisfied with your purchase. However, if it is not to your satisfaction, it is possible to return your product(s) to us. Should you have any questions after reading the information below, please contact our customer service.

Duration of the reflection period
Costs of return
Full refund

 

Duration of the reflection period
You can end the contract without giving any reason within 14 days of receipt of the (last) product. Within this period, you can view and judge the product as you would in a shop. 

Ending the contract can be effected by completing the return form or by other form of explanation, provided you have communicated your desire to return the product to us. The possible ways of communication are:

- Return form (complete and return). This can be done by email or by post. DOWNLOAD YOUR RETURN FORM HERE.
- Send an email to our customer service (info@rawmaterials.nl)
- You can also call us on: +31 20 421 38 93

Once you have indicated that you wish to end the contract, you then have 14 days in which to return the product. The product can be returned to the following address:
Raw Materials – The Home Store
Mainhavenweg 17
1043 AL Amsterdam

* The above address is only a return address, not a visiting address.

EXCEPTION:
There are exceptions to the right of termination, provided they are legally permissible. We apply the following exceptions:
Personal specified products cannot be returned, because these products are customised in accordance with your specifications. This includes all sofas that are found under the category of banken/couches.


Costs of return
Costs of return are for your own account. 

If you received your order in a box, you can return the product(s) in the same box. Shipping within the Netherlands is estimated at €6.95 (up to 10 kg) or €13.25 (10 to 30 kg). If you use registered mail with a maximum insured value of €500, then the shipping costs are estimated at €8.60 (up to 10 kg) or €14.90 (10 to 30 kg). (Post NL). If you received your order in an envelope or in a mailbox package, you can return it in the same packaging you received it in. Shipping within the Netherlands is then estimated at €3.95 (up to 2 kg). If you use registered mail with a maximum insured value of €50, then the shipping costs are estimated at €8.15 (up to 2 kg). (Post NL).
Costs of return outside the Netherlands differ per country. Should you require any further information, please do not hesitate to contact us. We can be contacted at info@rawmaterials.nl or +31 20 421 38 93.

If you received your order by any other means (for example, a (mini)pallet), please get in touch with us (you will be notified of this in advance). In that case, we will arrange the pick-up appointment in consultation with you. The cost hereof differs on each occasion. This also applies to return of goods from outside the Netherlands. Please let us know if you require additional information regarding this matter.

Have you received a wrong or defective product? Raw Materials always strives for a perfect delivery of your product(s). If, however, by exception, you still receive an incorrect, faulty or damaged product, please contact us immediately. This is possible via info@rawmaterials.nl or by calling us on +31 20 421 38 93. In this case, the costs of return for such product(s) will be met by us.


Full refund
If you return your entire order, then all costs incurred by you to have your order delivered, will be refunded. This includes the costs of return paid by you. 

If you only return part of your order, then only the costs of the returned product(s) will be refunded.

As soon as we have received your returned product(s), you will receive a confirmation by email. Thereafter, you will receive the amount to be refunded within 14 days. The refund shall be made by the method you used for payment, unless agreed otherwise.

If you have paid for your order in whole or in part with a gift voucher, the relevant amount will be refunded by way of gift voucher.

The above terms will be rendered null and void if there is any depreciation due to the product being used beyond what is necessary to assess the nature, characteristics and functioning of the product. If this is the case, we will contact you about the settlement hereof immediately upon receipt of your returned goods.

 

Do you have any questions after reading our return policy? Please feel free to contact us. We can be contacted at info@rawmaterials.nl or +31 20 421 38 93.