Terms & Conditions

Raw Materials Webshop
+31 20 421 38 93
info@rawmaterials.nl

Chamber of commerce nr: 34320496
VAT nr: NL8202.31.149B01

Raw Materials is a member of the industry organization for retailers in furniture CBW-MITEX. The general CBW-/Mitex-conditions apply to all our transactions and offers, and next to these conditions we state the following ones:

 

Prices

Prices stated in offers of products or services include VAT. Prizes on website are ex shipment costs. Obvious mistakes or errors in the prices of the products on our website are not binding. We reserve the right to make changes in the offers.

 

Costs for- and ways of Delivery

The delivery costs within the Netherlands and Belgium are €5,95 for products that can be sent by a courier (DPD). After we received your payment we will send your package within 2 to 3 working days. For items like gift vouchers and greeting cards, the delivery costs are €2,95.

If you want to pick up the order yourself in our store, this is also possible. There will be no shipping charge.

 

Shipment outside of the Netherlands & Belgium

The delivery costs for all items that can be sent by a courier (DPD) are as below. After we received your payment we will send your package within 2 to 3 working days. For items like gift vouchers and greeting cards the delivery costs are €5,95 for all countries outside of the Netherlands & Belgium.  

ZONE 1   €9,95
Germany, Luxembourg

ZONE 2   €19,95
Denmark, France, Liechtenstein, Monaco, Austria, Switzerland, United Kingdom

ZONE 3   €29,95
Bosnia, Bulgaria, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Portugal, Sweden, Norway, Croatia

ZONE 4   €39,95
Greece, Iceland

Are you missing your country in this list? Please contact us and we will calculate the shippingcosts for you.

Furniture such as cabinets and large tables or large fragile products will be shipped with a specialized parcel or furniture carrier. After placing your order we will send you a quote for the shipping costs as soon as possible.
If you order a large item you can choose the payment method Bank transfer, so you do not have to pay before you are aware of this information. You can also contact us before you place your order. After you have agreed to the cost of the shipment we will arrange a delivery appointment with you.

 

Payment Conditions

The purchase agreement is concluded and the items will be send out after receipt of the payment (including shipping fee)

 

Payment methods

iDeal PayPal Visa MasterCard Overboeking

Choose the payment method you want. At www.rawmaterials.nl you can pay with iDeal, PayPal, Visa, Mastercard and Bank transfer.

 

Delivery 

Unless otherwise indicated, the place of delivery is the address you provided. The standard delivery time is within 5 working days after ordering. If this deadline is not possible, you will be notified as soon as possible. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, you will be informed about this at the latest 30 days after the order was placed. In this case, you have the right to dissolve the contract free of charge and a right to possible damages.

 

Right of Withdrawal

You can end the contract without giving any reason within 14 days of receipt of the (last) product. Within this period, you can view and judge the product as you would in a shop. 

Ending the contract can be effected by completing the return form or by other form of explanation, provided you have communicated your desire to return the product to us. The possible ways of communication are:

- Return form (complete and return). This can be done by email or by post. DOWNLOAD YOUR RETURN FORM HERE.
- Send an email to our customer service (info@rawmaterials.nl)
- You can also call us on: +31 20 421 38 93 

Once you have indicated that you wish to end the contract, you then have 14 days in which to return the product. The product can be returned to the following address:
Raw Materials – The Home Store
Mainhavenweg 17
1043 AL Amsterdam

* The above address is only a return address, not a visiting address.

EXCEPTION:
There are exceptions to the right of termination, provided they are legally permissible. We apply the following exceptions:
Personal specified products cannot be returned, because these products are customised in accordance with your specifications. This includes all sofas that are found under the category of banken/couches.

Costs of return
Costs of return are for your own account. 

If you received your order in a box, you can return the product(s) in the same box. Shipping within the Netherlands is estimated at €6.95 (up to 10 kg) or €13.25 (10 to 30 kg). If you use registered mail with a maximum insured value of €500, then the shipping costs are estimated at €8.60 (up to 10 kg) or €14.90 (10 to 30 kg). (Post NL). If you received your order in an envelope or in a mailbox package, you can return it in the same packaging you received it in. Shipping within the Netherlands is then estimated at €3.95 (up to 2 kg). If you use registered mail with a maximum insured value of €50, then the shipping costs are estimated at €8.15 (up to 2 kg). (Post NL).
Costs of return outside the Netherlands differ per country. Should you require any further information, please do not hesitate to contact us. We can be contacted at info@rawmaterials.nl or +31 20 421 38 93.

If you received your order by any other means (for example, a (mini)pallet), please get in touch with us (you will be notified of this in advance). In that case, we will arrange the pick-up appointment in consultation with you. The cost hereof differs on each occasion. This also applies to return of goods from outside the Netherlands. Please let us know if you require additional information regarding this matter.

Have you received a wrong or defective product? Raw Materials always strives for a perfect delivery of your product(s). If, however, by exception, you still receive an incorrect, faulty or damaged product, please contact us immediately. This is possible via info@rawmaterials.nl or by calling us on +31 20 421 38 93. In this case, the costs of return for such product(s) will be met by us.

Full refund
If you return your entire order, then all costs incurred by you to have your order delivered, will be refunded. This includes the costs of return paid by you. 

If you only return part of your order, then only the costs of the returned product(s) will be refunded.

As soon as we have received your returned product(s), you will receive a confirmation by email. Thereafter, you will receive the amount to be refunded within 14 days. The refund shall be made by the method you used for payment, unless agreed otherwise.

If you have paid for your order in whole or in part with a gift voucher, the relevant amount will be refunded by way of gift voucher.

The above terms will be rendered null and void if there is any depreciation due to the product being used beyond what is necessary to assess the nature, characteristics and functioning of the product. If this is the case, we will contact you about the settlement hereof immediately upon receipt of your returned goods.

 

Service and complaints

Complaints or other notifications can be reported via the following email address: info@rawmaterials.nl. You will receive a reply from us as soon as possible. If this contact does not lead to the desired result, you can submit your complaint to the Disputes Commission through the European ODR platform. This committee makes sure that your complaint will be referred to the correct adjudication committee in your own language. This can be useful for cross-border purchases.

 

Privacy

Your data will be stored in a person registry. If you visit our website, our web server will recognize your email address. In addition to these data, we store the information you have consulted on our website. We also store the information you leave on our website, such as your orders and page visits, in order to improve our site. We also use your information to execute your order correctly and to keep you informed of interesting offers and promotions. We will NOT give out your personal data to third party companies for marketing purposes. If you object to any of the above activities, please contact us via info@rawmaterials.nl. You can then request that the data is corrected or deleted.

 

Do you have any questions after reading our terms & conditions? Please feel free to contact us. We can be contacted at info@rawmaterials.nl or +31 20 421 38 93.